AYRAA
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Terms of Service

Version 1.1 · Last updated 24 October 2026

1. The agreement

These Terms are the agreement between AYRAA ("we", "us") and the business that uses the AYRAA service ("you", "the client"). You accept them when you sign our order form, pay our first invoice, or sign in to the admin panel after being shown them, whichever comes first. Nepal's Electronic Transactions Act, 2063 recognises an agreement made in this way. The person accepting confirms that they may bind the business.

Our Acceptable Use Policy and Privacy Policy are part of these Terms. Your order form or invoice says which plan you have and its price. If a signed agreement between us says something different from these Terms, the signed agreement wins.

2. Words used here

3. What your plan includes

3.1 One website, for one business: the one named on your order form (Acceptable Use Policy, section 1).

3.2 The number of pages your plan gives. Every page counts, draft or published, and the admin panel will not create a page above the limit. More pages are an add-on.

3.3 Up to 900 MB of photo storage, counting both the original file and the smaller copies we make from it, with each uploaded file up to 20 MB.

3.4 On plans with a form: the contact form and the booking request form, with enquiries stored for you and emailed to the address in your site details. A booking request is a request, not a payment or a confirmed booking.

3.5 On plans with the admin panel: publishing, preview, and the last 10 published versions of each page (the one on your website included), which you can return to.

3.6 Anything else (design work, writing, extra pages, custom sections, domain work, an export of your content) is quoted and agreed separately.

3.7 We may improve or change the service. If a change takes away something your plan includes, we will give you 30 days' notice and you may end the agreement under section 13.

3.8 A change to a design you use may change how your website looks. We will not remove a design your website uses without notice.

4. Domains and addresses

4.1 An address on our own domain belongs to us. We let you use it while your account is active.

4.2 Your own domain is yours. When we register a domain for you, we register it in your business's name, and we hand over its transfer code once your account is paid up. You are responsible for renewing a domain you register yourself.

4.3 We connect a domain to your website only when you ask, and only for the business on your account. We may ask you to show that you are entitled to use it, and we may refuse or disconnect a domain that is not yours (Acceptable Use Policy, section 3).

5. Accounts and logins

5.1 You decide who in your business gets a login. Each user must have their own. Logins may not be shared with anyone outside your business. Users must be at least 18.

5.2 You are responsible for what is done under your users' logins. Keep passwords secret, and tell us at once at (email address to be confirmed) if a login may have been misused.

5.3 We may require a password change, end a session or lock a login to protect the service or your account.

6. Fees and payment

6.1 Prices are in Nepali rupees. We are not registered for VAT, so no VAT is added; if we register, VAT will be added as the law requires and we will tell you first.

6.2 A website build is paid 50% before we start and 50% on delivery. Yearly fees (hosting and care, and the panel where you have it) are paid in advance. Payment is by bank transfer, Fonepay, eSewa or Khalti.

6.3 We invoice each renewal 30 days before it is due.

6.4 If a renewal is not paid, we suspend your website 30 days after its due date (section 11). We keep your content until 90 days after the due date, and you can come back by paying. After that we may end the agreement (section 12).

6.5 We may change our prices with 30 days' notice. A new price applies to every renewal not yet invoiced, never to one already invoiced or paid.

7. No refunds

Fees are not refunded once paid. If we end the agreement without cause (section 13.2), we refund the unused part of any yearly fee you paid in advance. Nothing in these Terms takes away a right the Consumer Protection Act, 2075 gives you where it applies.

8. Acceptable use

You must follow our Acceptable Use Policy. In short, you may not:

9. Your content

9.1 You own your content, including text we write for you once you have paid for it.

9.2 You let us store, copy, resize, convert and show your content, only as needed to run the service (for example, making smaller copies of photos and removing their location data). This ends when your content is deleted, apart from backups, which are replaced on their own schedule.

9.3 You confirm that you have the right to publish your content, that it is accurate, and that your business holds the licences and registrations it needs.

9.4 We host your website as an intermediary. You are responsible for your content. We do not review it before it is published, but we will act on a lawful order or a credible report of unlawful content (Acceptable Use Policy, sections 9 to 11).

9.5 You will cover our reasonable costs and losses if someone makes a claim against us because of your content or because you broke section 8.

10. Our property

10.1 AYRAA, the admin panel, the page designs, the code and our brand belong to us or our licensors. Your plan lets you use them for your website while you pay; it does not transfer ownership.

10.2 A custom design or section you pay us to make joins our shared library and may be offered to other clients.

10.3 You may not copy, resell or rebuild the service or its designs outside AYRAA.

11. Suspension

11.1 We may suspend your website (take it offline without deleting anything) if:

11.2 For a minor breach we first warn you in writing and give you 7 days to fix it.

11.3 Using the website for another business is a serious breach: we suspend the whole account at once, without notice, and tell you why as soon as we reasonably can. We may do the same for unlawful content, fraud or a security risk. For a breach limited to one page or one domain, we may instead unpublish that page or disconnect that domain. Section 10 of the Acceptable Use Policy sets out everything that follows such a breach: no extra charge, but no refund or reduction for the time suspended; whether the account comes back is our decision; and we may tell the business affected.

11.4 While suspended, your website shows nothing to visitors, and your users may not be able to sign in.

12. Ending the agreement for breach

12.1 We may end the agreement by writing to you if:

12.2 When we end it for breach, no fees are refunded, fees already due remain payable, and your website stays offline.

12.3 After ending the agreement for a breach of the Acceptable Use Policy, we may refuse a new account from your business, its owners, or anyone acting for them.

13. Ending the agreement otherwise

13.1 You may end the agreement at any time by writing to (email address to be confirmed). It ends at the end of the period you have paid for, with no refund.

13.2 We may end the agreement without cause by giving you 30 days' written notice, and refund the unused part of any yearly fee paid in advance.

13.3 When the agreement ends for any reason, we keep your website offline and your content and enquiries for 90 days, so you can come back or buy an export of your text, photos and enquiries (an add-on; it is your content, not a website that runs elsewhere). After that we delete them, and we disconnect your domains. Our security log keeps a record of who changed what for the period in our Privacy Policy.

13.4 Sections 7, 9.5, 10, 12.3, 14, 15 and 17 continue after the agreement ends.

14. Limits on our responsibility

14.1 Nothing in these Terms limits a responsibility the law does not allow to be limited.

14.2 We are not responsible for loss of profit, business, revenue, data or goodwill, or for any indirect loss, including loss caused by your website being unavailable.

14.3 Our total responsibility to you in any 12 months is limited to the fees you paid us in those 12 months.

15. What we do not promise

We aim to keep the service running at all times, but we do not promise it will never be interrupted or have errors, or that your website will reach any position in search results. We back up the database nightly to recover the service; those backups are not a copy kept for you, and uploaded photos are not in them, so keep your own copies of your photos and important text.

16. Support

We answer within 2 working days (Sunday to Friday, Nepal time), or 1 working day on plans with the admin panel, at (email address to be confirmed). A website build is delivered 7 to 10 working days after we have all the content we need.

17. Law and disputes

17.1 These Terms are governed by the laws of Nepal, including the Muluki Civil Code, 2074.

17.2 We will first try to settle any dispute by talking in good faith for 30 days. If that fails, the courts of Kathmandu have jurisdiction.

17.3 These Terms are written in English. If we give you a Nepali translation and the two differ, the English version applies.

18. General

18.1 If any part of these Terms is found invalid, the rest stays in force.

18.2 You may not transfer this agreement without our written consent. We may transfer it to whoever takes over the service, and will tell you if we do.

18.3 Not using a right straight away does not mean we have given it up.

18.4 Neither of us is responsible for delay caused by events beyond reasonable control, such as power or internet failures, natural disasters, strikes or government action.

19. Changes to these Terms

We may update these Terms. We will publish every version on this page and email you at least 30 days before a significant change takes effect. If you do not accept it, you may end the agreement under section 13.1 before it applies.

20. Contact

AYRAA · Email: (email address to be confirmed) · Notices to you go to the email address on your account.